Careers

Vice President of Business Development

Department: Executive
Reports to: COO

Position Overview

The Vice President of Business Development is responsible for developing and implementing strategies in order to achieve budgeted financial and census goals for the facility. This position is responsible for developing and managing systems, particularly the referral development program. He/She is also responsible for working with the COO and staff to assure exceptional client and community satisfaction, and in developing and achieving community education and awareness goals.

Competencies

• Leads and Engages Staff: Leads by example, encourages and recognizes employees for their openness and honesty; consistently, in all cases, holds employees accountable for sharing accurate and complete information; actively acknowledges employees and colleagues who follow through and demonstrate commitment.
• Creates a Positive Learning Environment: Leads a high performing team that far exceeds expectations. Shares best practices for maintaining focus and overcoming obstacles. Consistently instructs others on how to give constructive performance feedback that facilitates professional development. Actively solicits feedback from others and works to implement suggestions. Utilizes feedback to improve leadership effectiveness.
• Takes Initiative: Is a role model for seeking and accepting additional responsibilities, accepting constructive criticism and learning from mistakes. Inspires others to contribute above and beyond the scope of their jobs in order to provide the best quality programs.
• Effectively Communicates: Proactively communications assertively, consistently, and profoundly throughout organization; ensures that important matters are shared with all appropriate individuals.
• Has Personal Strength: Has a sense of humility and is able to find humor in his/herself.

Specific Responsibilities:

1. Meets an established quota of contacts for the development of the monthly business plan.
2. Utilizes a benefit-focused approach when conducting a needs assessment of the business plan.
3. Develops and provides professional/community education programs to support referral development
   activities.
4. Reviews with Clinical Director the satisfaction levels of patients and referral sources.
5. Addresses with the Clinical Director, both operational issues and enhancement of customer (client and referral source) satisfaction.
6. Works with Clinical Director to cultivate a center-wide referral base with diversified cultural aspects.
7. Implements specific relationship-building strategies of key referral groups
8. Maintains CRM software on all leads and conversions
9. Oversees the company’s digital and traditional marketing strategies
10. Attends monthly staff meetings and Performance Improvement meetings.
11. Works as a team player.
12. Assists in special projects.
13. Demonstrates good verbal and written communication skills.
14. Attend’s in-services directed by the Executive Director.
15. Maintains open communication with corporate staff, center staff, physicians, clinicians, and referral sources.
16. Responds positively to changing situations in the work setting.
17. Demonstrates objectivity and maturity under stress.
18. Understands and adheres to all policies regarding client rights, as well as anonymity and confidentiality of all clients past and present.
19. Performs other duties as directed by the Executive Director.

Minimum Qualifications

• Bachelor’s Degree preferred
• Minimum of three (3) years in a business development role for a substance use disorder or mental health organization.
• Program development, evaluation, solid organizational skills, and public speaking
• Strong written and oral communication skills

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Clinical Director

Department: Clinical
Reports to: Executive Director

Position Overview

The Clinical Director is responsible for the management and quality assurance of all clinical services, including the training and supervision of all clinical staff. The Clinical Director works closely with the Executive Director to drive a program development agenda to ensure continuous refinement of the clinical model. The Clinical Director is a key leader on the Senior Management Team, which supports compliance with all delivery of services to the fiscal, ethical and legal standards upheld by state laws and the core values and mission of the facility.

Competencies

Leads and Engages Staff: Leads by example, encourages and recognizes employees for their openness and honesty; consistently, in all cases, holds employees accountable for sharing accurate and complete information; actively acknowledges employees and colleagues who follow through and demonstrate commitment.

Creates a Positive Learning Environment: Leads a high performing team that far exceeds expectations. Shares best practices for maintaining focus and overcoming obstacles. Consistently instructs others on how to give constructive performance feedback that facilitates professional development. Actively solicits feedback from others and works to implement suggestions. Utilizes feedback to improve leadership effectiveness.

Takes Initiative: Is a role model for seeking and accepting additional responsibilities, accepting constructive criticism and learning from mistakes. Inspires others to contribute above and beyond the scope of their jobs in order to provide the best quality programs.

Effectively Communicates: Proactively communications assertively, consistently, and profoundly throughout organization; ensures that important matters are shared with all appropriate individuals.

Has Personal Strength: Has a sense of humility and is able to find humor in his/her self.

Specific Responsibilities

• Responsible for the oversight, supervision and quality assurance of all mental health and AOD clinical services including both record keeping and direct services;
• Ensure clinical services are in compliance with county, state and federal regulatory agencies
• Ensure adherence to the required HIPAA and documentation requirements as identified by county, state and federal regulatory agencies
• Review treatment plans, case notes and written correspondence in order to verify that such documents meet county, state and federal agency standards
• In coordination with the Executive Director ensure a coordinated implementation of treatment plans and service utilization such that the comprehensive care of clients reflects the philosophy and objectives facility
• Evaluate all clinical staff quarterly
• Participate in management team meetings and attend meetings when requested by the Executive Director
• Perform other clinical and supervisory duties as assigned
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

• Masters and Licensed Level Social Worker or PhD level Clinician.
• Three to five years of progressively responsible program management experience and staff supervision, including expertise transforming clinical staff into a highly functional team, employee relations, performance management, and federal and state respective employment laws.
• Program development, evaluation, solid organizational skills, and public speaking
• Strong written and oral communication skills
• Dynamic and enthusiastic personality

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Manager CQI

Department: Clinical
Reports to: COO

Position Overview

The CQI Manager will assist with the facilitation, implementation, oversight, and ongoing operation of the Corporate Compliance Department, reporting directly to the COO.

Competencies

Impact and influence: Works effectively with others from all departments and all levels.
Listening, understanding and responding: Effectively and articulately communicates to others.

Decision-making: Make good decisions based on sound understanding and evaluation of relevant information; gather information and involve others as appropriate.

Personal Effectiveness/Credibility: Promise and deliver results; build effective relationships; establish a reliable track record.

Flexibility: Open to change and new information; adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles; adjust rapidly to new situations warranting attention and resolution.

Specific Responsibilities

• Assist the Executive Director to administer Compliance Program by implementing systems and processes designed to ensure compliance with applicable laws, regulations and standards (e.g., Department of Health and Joint Commission Accreditation
• Assist senior management and governance boards in carrying out their respective roles and responsibilities by providing compliance monitoring, reporting, training and advice.
• Provide knowledge in disciplines outside of own area of expertise, including: business planning; HIPAA privacy; clinical disciplines; human resources; finance; clinical and financial auditing; information technology.
• Maintain knowledge of federal and state reimbursement program requirements, federal and state anti-kickback and physician self-referral laws, provider and practitioner licensure and practice requirements, privacy and consent laws.
• Assist with the ongoing regulatory compliance audit preparation, including site visits.
• Assist with the identification, implementation and maintenance of the organization’s information privacy policies and procedures in coordination with Compliance Committee.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Bachelor’s Degree, clinical degree or clinical license.
• Minimum of 3 years’ previous experience in performing the duties in an Ethics Corporate Compliance Program, Quality Assurance and/or Risk Management.
• Knowledge of Investigative Techniques.
• Able to work as a member of a management team.
• Excellent verbal, written and presentation skills, including the ability to translate complex legal and regulatory requirements into terms readily understood by management, line and clinical personnel.
• Able to respond to questions with logic, clarity, calmness and authority, leading to desired support/actions by others.
• Well-developed skills in problem identification/analysis/resolution, organization, prioritization, timeliness and attention to detail.
• Adept at complex project planning and management with the ability to effectively delegate.
• Advanced auditing skills.

Addictionologist

Department: Medical
Reports to: Medical Director

Position Overview: Working under the supervision of the Medical Director, the Addictionologist assumes medical care of specific patients, including diagnosis, treatment and consultations. Follows established medical standards, procedures, and practices and gives specific patient care directions to nursing and other staff. The Addictionologist conducts rounds, prescribes and order detox protocols, conducts assessments and performs other functions as required by the organization.

Specific Responsibilities

• Performs the following:
  • Initial SUD assessment on patients
  • May provide a History and Physical Examination, and intermittent medical assessments as warranted.
  • Recommends and/or orders medical interventions such as appropriate laboratory work, diagnostic imaging studies (X-rays, CT Scan, MRI, etc.) medications and protocols for detoxification.
  • Documents appropriately in the medical record. Utilizes dictation to complete required documentation in a timely manner such as admission assessment, history and physical examinations, intermittent assessments and recommendations, and patient discharge summaries.
  • Assesses the physiological and behavioral health status and assesses the psychosocial health status of the adult or adolescent patient.
• Completes initial assessments and develops the plan of care. Assists in the development of treatment plans and nursing care plans for patients and provides nursing care consistent with the treatment plans.
• Reviews health history and information and makes appropriate clinical recommendations.
• Interacts with patients, counseling staff, psychiatrist, medical director, and other members of the interdisciplinary care team in such a manner that promotes a high standard of care.
• Participates in the delivery of individualized patient care following approved procedures as warranted.
• Functions under the direct supervision of the Medical Director in accordance with departmental policies and procedures.
• Determines mobility needs to assist with fall prevention and the determination of high risk for compromised skin integrity.
• Recognizes, reports and acts upon reports of deviation in diagnostic studies.
• Identifies patient problems pertinent to psychiatric diagnostic impression. Schedules psychiatric evaluation.
• Collaborates with treatment team to include ancillary departments in order to determine appropriate treatment/discharge plan.
• Develops outcome statements for patients
• Develops criteria for measurement of goals and communicates goals to appropriate persons to include patient, family, significant others and documents same. Obtains signature of patient.
• Revises/updates plan of care based on patient progress or lack thereof.
• Demonstrates knowledge of CPI techniques.
• Establish effective working relationships that foster organizational success. Leads and engage staff through articulation of a vision and mission that inspires others. Play a key role in attracting, developing and retaining talented clinicians.

Education and Experience

• Licensed Medical Doctor (MD) or Doctor of Osteopathy (DO) in the State of Connecticut
  Board Certified by ASAM or ABAM
• 5-7 years medical experience, five years’ experience in substance abuse preferred
• Knowledge of medical health care diagnoses and terminology, detoxification procedures, the diseases of addiction and substance abuse disorders, co-occurring disorders, DSM Criteria and terminology.
• Excellent written and oral communication skills
• Speaks clearly and persuasively in both positive and negative situations, has good listening skills, asks for clarification appropriately, responds well to questions, demonstrates group presentation skills and appropriately participates in meetings.
• Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

Competencies

Inspiring Others On The Team: Provide leadership to develop motivated and strong teams targeting the highest quality in patient care delivery. Assist in moving the performance of the facility and possibly the entire organization to a higher level. This level of leadership demands a compelling vision, a commitment to the mission and vision of our organization, and a strong understanding and insight into motivating other members of the team.

Patient Relationships: Demonstrates the personal, collegial, and collaborative approach that enhances the effectiveness in patient care. This competency speaks to the critical importance of interpersonal transactions as they relate to therapeutic patient outcomes.

Communication and Interpersonal Skills: Demonstrate superior communication skills to both individuals and groups. Convey information clearly and concisely, orally and in writing, and develop a process to ensure the information delivered is understood. Listen and respond appropriately to others and in a timely manner.

Planning: Develop realistic goals and plans to accomplish those goals that are aligned with the vision and mission of our company. Manage resources needed for success. Develop contingency plans as warranted and effectively communicate all information with appropriate members of administration.

Professional and Technical Capability: Demonstrate and maintain proficiency as a professional with a method to stay current with new developments and continuing education. Display the ability to use information technology and systems to accomplish goals and meet work needs.

Business Acumen: Display the ability to work with budgets with a strong bottom-line mentality and understanding the levers that make the biggest impact.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Psychiatrist

Department: Medical
Reports to: Medical Director

Position Overview

Reporting to the Medical Director, the psychiatrist is responsible for supporting mental health care provided by primary care providers and psychiatric nurse practitioners.

Competencies

• Inspiring Others: Building motivated, high-performing teams—or even moving an entire organization to perform at a higher level—demands a compelling vision, commitment, and superior communication. These leaders also must understand what motivates different individuals.
• Business Acumen: Ability to develop and administer multi-million budgets with a strong bottom-line mentality. Understands the levers that make the biggest impact.
• Communication and Interpersonal Skills: Communicate information to individuals or groups; Clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Listen and respond appropriately to others. Ability to establish effective working relationships that foster organizational success. Leads and Engages Staff: Articulates a vision that inspires others. Attracts, develops and retains talent.
• Planning: Develops realistic plans, sets goals, aligns plans with company goals, plans for and manages resources, creates contingency plans, coordinates/cooperates with others.
• Professional Knowledge: Demonstrate a proficient level of professional skill and/or knowledge in accounting and keep current with developments and trends. Knowledge and ability to use applicable information technology and systems to meet work needs.

Specific Responsibilities

• Provide regularly scheduled consultation to assigned patients.
• Suggest treatment plan changes including medication recommendations for patients who are not improving as expected.
• Collaborate with physicians, psychologists, social workers, or other professionals to discuss treatment plans and progress.
• Prescribe, direct, or administer psychotherapeutic treatments or medications to treat mental, emotional, or behavioral disorders.
• Discuss patients who need referral for additional specialty care and advise on treatment plans until patients are engaged in appropriate care.
• Document recommendations for treatment and / or referrals so that they can be easily shared with PCPs and other treating providers using the web‐based tracking system.
• Ensure that all protected health information (PHI) in local computer/networks is stored in compliance with HIPAA regulations as specified in the Provider Agreement. Delete all temporarily stored PHI promptly as soon as the information is no longer needed. Functions under the direct supervision of the Medical Director in accordance with Nursing Standards of Care, Standards of Practice for Registered Professional Nurse as directed by the State Board of Nursing, Nursing Service and Hospital and Departmental policies and procedures.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

• Current Connecticut Licensed Board-Eligible psychiatrist, Board Certified preferred.
• Demonstrated ability to collaborate effectively in a team setting.
• Knowledge of health care, detoxification process, addiction, co-occurring disorders, DSM Criteria, and terminology.
• Experience working with underserved, transient populations and clinical co‐morbidities (co‐occurring mental health, substance abuse, and physical health problems).
• Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar. Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings.
• Ability to quickly synthesize medical and psychiatric data and formulate effective and evidence‐based clinical recommendations.
• Working knowledge of Microsoft Word, Excel, and Outlook.

Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.